Privacy declaration

Privacy Policy

DATE OF ENTRY INTO FORCE: 1 FEBRUARY 2021

In this privacy policy ("policy") explains how Aramark ("company", "we" and "our") collects, uses and shares your personal data (collectively referred to as"use(and)").

IMPORTANT INFORMATION

Who is Aramark? For the purposes of this policy, Aramark refers to the Aramark group that operates the site you are visiting. Please refer to the Contact Us section for more information.

When does this policy apply? This policy applies to personal data used by us in connection with our European websites as specified in the Contact Us section, and any other website or place where this policy is published or linked to, unless otherwise stated ( each is a "Site").

How will my personal information be used? We will only use your personal data in the manner described in this Policy and only where there is a legal basis for doing so. Please see the Legal Information section below for more details.

Will my personal information be shared with others? We do not sell or share your personal information unless otherwise stated in this Policy. Please see the How We Share Your Personal Information section below for more information.

Where will my personal data be sent? Aramark is part of a global group of companies with affiliates and service providers within and outside the European Economic Area (EEA). Therefore, in accordance with the purposes of this policy, we may transfer your personal data to these parties outside the EEA, including two countries where the legislation on the protection of personal data is not equivalent to the legislation in the EEA. Please see the International Data Transfers section below for more information on the safeguards applied to these transfers.

What rights do I have? Personal data protection legislation gives you important rights with regard to your personal data. Please see the Your rights section for more information.

How can I get more information? You can contact us at any time with your questions and feedback.

Personal Information Collected

Personal data that you provide to us. This includes the personal data that you can provide to us when you:

  • create an account on the Site, such as the username or password;
  • complete forms or surveys, or use interactive features on our Site, including your name, mailing address, email address, telephone number, or demographic information (such as your gender);
  • contact us to report a problem with our Site or when you contact our customer service team;
  • communicate with us by phone, email, in person, or in any other way.

It is important that the personal information in our possession is accurate and up to date. Please notify us of any change to your personal information during our partnership.

Information collected automatically. We may automatically collect information about you and your computer or mobile device when you visit our Site. For example, we may include the name and version of your computer or mobile device's operating system, manufacturer and model, browser type, browser language, screen resolution, the website you visited before visiting our Site, the pages you viewed, how long you viewed a page. viewed, access times, and information about your use of our Site and register your actions on the same site. We collect this information about you through cookies. Please see the Cookies and Similar Technologies section for more information.

Cookies and Similar Technologies

What are cookies?

We may collect information using "cookies". Cookies are small data files that are stored by a website on the hard drive of your computer or mobile device. We may use both session cookies (which disappear when you close your web browser) and persistent cookies (which remain on your computer or mobile device until you delete them) to provide you with a more personalized and interactive experience on our Site.

We use two broad categories of cookies: (1) first-party cookies, which are placed directly by us on your computer or mobile device and which we use to recognize your computer or mobile device when you visit our Site again; and (2) third-party cookies, which are placed on our Site by our service providers and which may be used by these service providers to recognize your computer or mobile device when you visit other websites.

Cookies we use

Our Site uses the following types of cookies for the purposes specified below:

 

Type of cookie

Target

Essential Cookies

These cookies are essential to enable us to provide you with the services through our website and to enable you to use certain features. Without these cookies, the services you have requested cannot be provided. We only use these cookies to provide these services.

Functional

Cookies


These cookies allow our Site to remember the choices you make while using our website. The purpose of these cookies is to provide you with a more personalized experience and to avoid having to re-select your preferences each time you visit our Site.

Analytical and performance cookies


These cookies are used to collect information about traffic on our Site and how users use our Site. The information collected may include the number of visitors to our Site, the websites that referred them to us, the pages on our Site that were visited, at what time of day our Site was visited, or our Site was previously visited, and other similar information. We use this information to operate our Site more efficiently, to collect broad demographic information, to monitor the level of activity on our Site, and to improve our Site.

 

We use Google Analytics to achieve the above. Google Analytics uses its own cookies. More information about Google Analytics cookies can be found here, as well as how Google protects your data. You can prevent the use of Google Analytics for data related to your use of our Site by downloading and installing this browser plug-in.

Targeting and advertising cookies


These cookies track your surfing behavior so that we can show you advertisements that are likely to interest you. These cookies use information about your browsing history to divide you into groups of users with similar interests. Based on this information, third-party advertisers may place cookies that enable them to display advertisements that we believe will be tailored to your interests when you visit external websites.

 

You can disable certain cookies that track your surfing behavior and display targeted advertising by visiting this website. If you decide to remove these targeting or advertising cookies, you will still see advertisements, but these advertisements may not be relevant to you. Even if you decide to delete the cookies from the companies listed in the hyperlink above, you may still receive certain cookies and customized advertising from companies, as not all companies offering behavioral advertising are included in this list.

Disable cookies

Normally you can delete or refuse cookies via the settings of your browser. You must follow your browser's instructions (usually found under "settings", "help", "tools" or under "edit"). Many browsers are set by default to accept cookies until you change your settings.

Visit www.allaboutcookies.org for more information about cookies, such as how to see which cookies are stored on your computer or mobile device, and how to manage and delete them.

If you do not accept our cookies, you may be inconvenienced when using our Site. For example, we will not be able to recognize your computer or mobile device and you will have to log in each time you visit our Site.

Pixel tags

We may also use pixel tags (also known as web beacons and clear GIFs) on our Site to track user actions on our Site. Unlike cookies, which are stored by a website on the hard drive of your computer or mobile device, pixel tags are invisibly embedded in the web pages. Pixel tags measure the success of our marketing campaigns and collect statistics about the use of our Site so that we can manage our content more efficiently.

Do Not Track Signals

Some Internet browsers may be configured to send "Do Not Track" signals to the online services you visit. We currently do not respond to such "Do Not Track" signals. For more information about "Do Not Track" please visit http://www.allaboutdnt.com.

How we use your personal information

To administer the Site

We use your personal data:

  • to operate, maintain and secure the Site;
  • to research how the Site is used and to improve the Site and our other products and services
  • to manage your account and communicate with you, including by sending service announcements, technical notices, updates, security notices, and support and administrative notices, if you create an account on the Site;
  • to be able to send your purchased goods and services to the address indicated by you
  • to better understand your needs and interests and personalize your experience with our Site
  • to administer promotions on the Site; and
  • to respond to your requests, questions and feedback.

Sending direct marketing messages 

If you request information from us, create an account on the Site, or participate in our surveys, promotions or events, we or our group companies may, where permitted by law, send you direct marketing communications. You will always have the opportunity to oppose this.

Creation of anonymous data

We may collect anonymous data, including aggregated or anonymous data derived from our users' personal data. We anonymize personal data by not including the information that would allow us to personally identify you, and we use this anonymous data for our legitimate business purposes.

For security, regulatory compliance, fraud prevention and safety

We use your personal data when we consider it necessary or appropriate to (a) implement and enforce security measures designed to protect the Site and your personal data; (b) enforce our Terms and Conditions; (c) protect our rights, privacy, safety or property, as well as yours or others; and (d) protect against, investigate and deter any fraudulent, harmful, illicit, unethical or illegal activities.

To provide requested services

If you participate in a promotion on the Site or request a service through the Site, we may request the personal data we need to facilitate entry into the promotion or to provide the requested service.

Legal Compliance

We use your personal data when we believe it is necessary or appropriate to comply with applicable law, legal requests and legal process, such as responding to subpoenas or requests from government authorities.

With your permission

We will ask for your permission to use your personal data where required by law, such as when we use certain cookies or similar technologies or when we want to send you certain direct marketing messages. If we ask for your consent to use your personal data, you have the right to withdraw your consent at any time in the manner indicated when requesting your consent or by contacting us.

Share with outside parties

We share your personal data with third parties in the limited cases described below.

For more information on the legal basis for the purposes described above, see the Legal Information section below.

How We Share Your Personal Information

Affiliates
We may disclose your personal data to our subsidiaries and affiliates for the purposes set out in this policy.

Service providers
We may employ third party companies and individuals to assist us in the processing of your personal data as described in this Policy (such as hosting, data storage, website analysis and testing, email delivery and database management services).

Compliance and enforcement of laws; protection and safety
We may disclose information about you to government, law enforcement officials or private parties as required by law, and disclose and use such information as we consider necessary or appropriate to comply with the law, as described above, and for security, compliance purposes. , fraud prevention and security purposes.

Business acquisitions
We may sell, transfer or otherwise share some or all of our business or assets, including your personal data, in connection with a business transaction (or potential business transaction), such as in the event of a merger, consolidation, acquisition , reorganization or sale of assets in the event of bankruptcy.

Websites of third parties

Our Site may contain links to third party websites and features. This policy does not cover the privacy practices of such third parties. Such third parties have their own privacy policies and we do not accept any responsibility or liability for their websites, features or policies. Please read the privacy policies of these third parties before submitting your information to them.

International data transfers

If we transfer personal data to a country for which the European Commission has not taken an adequacy decision because there is no equivalent protection under the data protection laws of the EEA, we will carry out the transfer under certain safeguards that allow us to make the transfer to be carried out in accordance with the legislation on the protection of personal data of the EEA, such as the specific contracts approved by the European Commission to provide adequate protection of personal data. For more details, you can consult the website of the European Commission for model contracts for the transfer of personal data to third countries.

For more information about the specific mechanism we use to transfer your personal data outside the EEA, please contact us.

Protection

While we take various technical and organizational measures to protect your personal information, no security measure can guarantee complete security and we cannot guarantee the security of the Site or your personal information. If you suspect that the Site or the personal information you have shared with us is not secure, please contact us immediately.

To keep

We will only keep your personal data for as long as is necessary to fulfill the purposes for which we collected the personal data, including complying with any legal, accounting or reporting obligations.

To determine the appropriate retention period for the personal data, we take into account the amount, nature and sensitivity of the personal data, the potential risk of damage in the event of unauthorized use or disclosure of the personal data, the purposes for which we process your personal data and whether or not we can achieve these purposes by other means, and the applicable legal requirements.

Our Policy Towards Children

 

Our Site is not intended for children under the age of 16. If a parent or guardian learns that their child has provided information to us without their consent, they should contact us. We will remove such information from our files as soon as reasonably practicable. 

Sensitive Personal Information

We do not request sensitive personal information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics, genetic characteristics, criminal background, or trade union membership) through our Site or any other way to ship to us or disclose to us.

By voluntarily submitting or disclosing unsolicited sensitive personal data to us when using our Site, you consent to the processing of such sensitive personal data. We will delete such sensitive information as soon as we become aware that you have provided it to us.

Your rights

European data protection law grants you certain rights with regard to your personal data. You can request that we take the following actions with regard to the personal information we hold:

  • Opt-out. Stop sending direct marketing messages. However, you can continue to receive administrative and other non-marketing emails.
  • Provide you with information about how we use your personal data and grant you access to this data
  • Updating or correcting inaccuracies in your personal information.
  • Deletion of your personal information.
  • Transfer of a machine-readable copy of your personal data to yourself or to a third party of your choice.
  • Restriction of the processing of your personal data.
  • Object to the legitimate interests we put forward as the legal basis for using your personal data, as described in the Legal Information section.

You can make these requests by contacting us using the contact details in the Contact Us section below. We may request that you provide us with specific information so that we can confirm your identity and process your request. Applicable law may impose an obligation on us - or allow us to refuse your request. If we refuse your request, we will notify you of the reasons, subject to legal restrictions. If you wish to make a complaint regarding the use of your personal data or your requests regarding your personal data, you can contact us here or lodge a complaint with the supervisory authority for the protection of personal data in your jurisdiction. You can find the supervisory authority for the protection of your personal data here.

Changes to this Policy

We reserve the right to change this Policy at any time. If we make material changes to this Policy, we will notify you by email (if you have an account associated with your email address) or otherwise through the Site, on the basis of which we can reasonably assume that we can reach you (which may include posting a new notice or notice through the Site).

Any change to this Policy will become effective once the amended Policy is posted (unless otherwise stated at the time of posting).

To contact us

You can reach us using the contact details of the applicable data controller as listed in the table below. The Aramark Group company, referred to below as the Site data controller, is responsible for the processing of your personal data in connection with the Site.

If you contact us, please let us know which website (s) in the table below you would like to know more about.

Site

Controller

Contact details

www.aramark-direct.be

www.aramark-direct.lu

www.aramark-direct.nl

www.aramark.be

 

Chaussée de Wavre 1110
1160 Brussels Belgium
+32 2 663-4940

Legal Information

W.You must inform you of the legal bases, described in the table below, on the basis of which we process your personal data. If you have any questions about the legal bases or how we process your personal data, please contact us.

Purpose of the processing (click the link for more details)

Legal bases

Site management

Communicate with you

Create anonymous data

Compliance, Fraud Prevention and Security

 

We use your data in connection with our legitimate interests. Click on the processing purpose in the left column to get a description of the activities that constitute our legitimate interests. We consider and weigh any potential impact on you and your rights before processing your personal data for our legitimate interests. We will not use your personal data for activities where our interests are subordinate to the impact they have on you (subject to your consent or otherwise required or permitted by law).

Provision of the requested services

 

Processing is required to provide the requested services or to enable us to take the requested steps prior to requesting services or concluding the relevant contract. If we are unable to process your personal data, we may not be able to provide the requested services.

Legal Compliance

 

The processing is required to comply with our legal obligations.

With your permission

 

The processing is based on your consent. Where we rely on your consent, you have the right to withdraw your consent at any time in the manner described at the time we requested your consent or by contacting us.